What is iso20001?

Published by %s
2020-01-01

What is iso20001?

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.

Who is ISO 20000 certified?

It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers. ISO/IEC 20000 certifies an individual as an IT Service Management professional – able to enhance an organization using the ISO/IEC 20000 standard.

What is the scope of ISO 20000?

Part 1: Service management system requirements ISO/IEC 20000-1:2018 – provides requirements for ITSM and is relevant to those responsible for initiating, implementing or maintaining ITSM in their organisation. It also provides a specification for a service management system (SMS).

How can I get ISO certification?

Pre-Requisite to ISO Certification Process in India

  1. Choosing the type of ISO Certification.
  2. Choosing an ISO Certification Body.
  3. Create an application /contract.
  4. Quality Documents Review.
  5. Make an Action Plan.
  6. Initial Certification Audit.
  7. Completing the ISO Certification.
  8. Surveillance Audits.

What does ISO 20000 stand for?

IT service management
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). It helps organisations evaluate how effectively they deliver managed services, measure service levels and assess their performance. It is strongly linked to ITIL®, the most common approach for IT service management.

Why is ISO 20000 certified?

ISO 20000 is the international standard that describes best practice for IT service management (ITSM). It helps organisations evaluate how effectively they deliver managed services, measure service levels and assess their performance. It is strongly linked to ITIL®, the most common approach for IT service management.